1. Consultation calls
The first consultation call is free. There is nothing to pay and nothing to refund.
2. Cooling-off window
If you change your mind within 7 days of paying and before your personalised plan has been delivered, we will refund the programme fee in full.
3. After your plan is delivered
Once your personalised training and nutrition plan has been shared, the work is complete and that portion of the fee is non-refundable. For multi-month programmes, you may cancel future months with 14 days' notice and unused prepaid months are refunded in full.
4. Medical reasons
If injury, pregnancy or a medical condition means you cannot continue, we will first offer to pause your programme for up to three months at no cost. If pausing does not work for you, unused time is refunded on a pro-rata basis.
5. What is not refundable
- Results. Coaching is a service, not a guaranteed outcome — see our Disclaimer.
- Sessions or check-ins missed without notice.
- Programmes ended early because plan guidance was repeatedly not followed.
6. How to request a refund
Email [email protected] with your name, the programme you bought and the reason for your request. Approved refunds are returned to the original payment method within 7–10 working days.